An outcomes platform for diabetes care — connecting prescribing physicians, enrolled patients, and pharmaceutical sponsors through one auditable system of record.
Live enrolment funnel, adherence cohorts, geographic distribution and programme ROI — the room-closer for brand managers.
HbA1c trajectory by cohort, refill persistence curves, discontinuation drivers and segmented intervention success.
De-identified longitudinal records, exportable for medical affairs filings, publications and regulatory submissions.
24-hour escalation workflow, severity triage, regulatory-format reports — auditable to Schedule Y.
Today's panel, pending follow-ups, eligible PSP enrolments and titration alerts surfaced for the consulting diabetologist.
A guided enrolment journey — eligibility, consent capture, sponsor matching — designed to convert 60–70% versus the industry's 20–30%.
HbA1c trajectory, titration history, complication screening calendar and consultation notes for an enrolled patient.
eKYC, layered DPDP consent capture, programme overview and the physician's welcome handoff — all in regional language.
Medication timeline, glucose logging, refill ordering, coach chat and education feed — the daily-engagement surface.
The portals vendor-risk asks about second. Coach console, platform admin, pharmacovigilance deep-dive.
Priya's daily home — call queue, escalations, AE alerts, panel performance and async chat inbox.
In-call scripted protocol with Hindi translation, real-time AE NLP listener, disposition pad — the moment of intervention.
Adherence-first 360 of a single patient — 30-day calendar, interaction timeline, refill audit, lifestyle goals, family context.
All four sponsor tenants, seven programmes, contract status, billing summary — the platform-level dashboard for the operator.
Editing Novo Care+ end-to-end — eligibility rules, content modules, refill cadence, integrations, DPDP purposes, brand assets.
Every actor, every action, every target — 4.82M events on 7-year retention. Compliance evidence the platform earns its position with.
Schedule Y-aligned capture — verbatim description, MedDRA auto-coding, severity, WHO-UMC causality, CIOMS-I preview.
A live serious-AE case mid-flight — 6-step workflow tracker, MD review awaiting, regulatory clock, sponsor communication log.
Identity, first-time experience, audience-specific settings, operations completeness, and what the product looks like when things are empty or broken.
Split-screen auth with the compliance pitch as the entry-point marketing moment — DPDP, ISO 27001, Schedule Y, MFA, SSO.
Dr. Joshi's first-time experience — dimmed dashboard with spotlight and coachmark pointing at the daily clinical queue. Step 3 of 7.
Profile, MFA, availability, programme participation, integrations, notifications, danger zone — the doctor's full configuration surface.
Caresoft super-admin platform configuration — SSO, identity providers, compliance posture, data residency, backup, observability, kill-switches.
Provisioning all 2,178 platform users — doctors, coaches, pharma users, admins. Live RBAC matrix on the side for the selected user.
Coach POV — AE flags, patient messages, MD replies, refill issues, team activity, system. Preferences rail with quiet hours.
14 standard reports across adherence, PV, geo & commercial. 8 scheduled runs. 42 recent exports — PDF, CSV, XLSX, CIOMS XML.
"Day 1" of every portal — fresh doctor with no patients, coach with empty queue, pharma with new programme, admin's first tenant. With on-ramp CTAs.
5xx server outage, integration failure (1mg cold-chain down), session expired, consent revoked mid-flight, payment failed, permission denied.